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The personal weblog of Stephen P Smith

Posts Tagged ‘innovation’

Thoughts on Cognitive Surplus

cognitive-surplus-book-review-clay-shirky

Cognitive Surplus by Clay Shirky

I purchased this book on 12 June, and started reading it shortly thereafter. It is an amazing book, a thorough and well-though-out expansion of the ideas in this presentation by Shirky (Link to Clay Shirky on Cognitive Surplus). He has been thinking about this for a couple of years and it shows.

Means, Motive, Opportunity and the Current Economic Crisis

Cognitive Surplus is the term Shirky uses for our free time, or the time that we are not spending making a living. In this book Shirky describes the history of cognitive surplus and the massive potential for its use and development.

Shirky describes the background of events and technological developments that have allowed humans to spend less time doing the things they need to do to survive – the creation of “free time”.

Before the invention of television people used a great deal of this time for social interaction. The advent of TV, and the marketing that financed its production, pulled people away from social and group activities and into passive consumption of entertainment.

People also started to turn to TV and favored programs if they were lonely (of course they were lonely, no one gets together for ice cream socials or barn-dances any more!), with the on-screen cast replacing or standing in for their personal, real-world, social network.

As an aside, I find it interesting that TV broadcast companies are called “networks”…

Social Networks in the Internet Age

With the explosive growth of the Internet, however, we find that people still have a fundamental need to connect and share with others. Suddenly people have the opportunity to be sociable again, with an incredibly low barrier to entry. In addition people are creating and nurturing connections to other people that share very narrow interests. In the past it could be difficult for a person interested in, say, model trains, to find and interact with others that share that interest. The Internet has destroyed the barriers of geography and publicity, enabling these people to find each other easily and have conversations, create relationships, and share their experiences.

Today it is only a matter of investing a few minutes in searching Google (or Flickr or Facebook or Twitter…) to find others actively sharing their thoughts on any topic imaginable. This is having a revolutionary impact on the use of free time, the active employment of our cognitive surplus, because people really do want to share, to collaborate, to create things.

Two Thousand Wikipedias

One of the most amazing examples of the potential of applying our cognitive surplus to something other than TV involves the collaborative effort that is Wikipedia. According to an estimate, Wikipedia represents the result of the application of about 100 million hours of human thought. To give that some context, 100 million hours is about 50 thousand full-time jobs lasting one year. All of it is contributed by volunteers for free. In their spare time, putting their cognitive surplus to good use.

Sure“, you might say, “but how much free time, this cognitive surplus, is there anyway?”

Well, Americans watch 200 billion hours of television each year, or the equivalent of two thousand Wikipedia projects. Think about that for a minute…

Imagine if even a fraction of that passive consumption of TV could be re-directed toward something productive. It makes me feel guilty about the one evening a week that I spend in front of the TV with my Lovely Bride.

Moving Away from TV

Recent studies indicate that for the first time ever there are groups of young people that are actually watching less TV than their elders. I would be willing to bet that these groups probably fall into fairly specific demographics: 20-something, early adopters of technology, largely self-educated (learning more in their free time than they do in “lowest-common-denominator public schools), web-savvy, and completely uninterested in getting a “job” and working for The Man. I say this because in this time of recession where about 1 in 6 people are out of work, creating your own stimulus is undeniably attractive.

In my own experience I know half a dozen young people like this that are preparing to start their own business. They work hard and don’t watch TV. One young man I know doesn’t even own a TV, but he does have a computer and a great idea for a business.

Means, Motive, Opportunity

So here we are, faced with economic uncertainty, a depressed economy, and an amazing asset – our collective cognitive surplus – sitting idly by watching “Real Housewives of New Jersey“. Couldn’t we put this asset to better use? Shouldn’t we? Is it not a moral imperative? Perhaps not, but I think that we should all be putting at least one hour a week into creating something amazing. And remember, amazing is what you say it is.

Here are some ideas to get you started:

  • Learn something – Read a book, take a class, go online, whatever, but learn something new. How to paint with watercolors, how to tie a fly, how to create YouTube videos to promote your business.
  • Make something - Create a new product or service for your business, or an online store.
  • Teach something to another person – Could your neighbors or co-workers benefit from learning about something that you know how to do? Drag them away from their TVs too, and share your knowledge.

What are your thoughts on how to use your own cognitive surplus? Please share in the Comments.

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The Perils of Productivity Tools

I am a fan of gadgets and I am simply in love with my Android phone. Now, thanks to the technology of the Digital Video Recorder in my cable box and the video camera in my phone I can share with you a moment that I captured on TV yesterday: a newscaster on location, giving a live report – caught on camera reading the report from her phone.

She must have been in a hurry to prepare this report, because her voice is clear and her delivery is tight, until she realizes that she is back on the air herself, no longer speaking over some other images. Then her delivery collapses. Here is Amy Coveno, WMUR Channel 9, caught reading from her phone during a live
report on 5 April newscast. (the audio is not very good, you’ll need to turn up your volume, but you can see her reading straight off of her phone)

I am not posting this to poke fun, on the contrary. This is an important lesson that we can all learn from. Believe me, I could not do any better (would likely do much worse) without a lot of practice of the delivery.

The tools of professional journalism, once the preserve of large news-gathering organizations, are now in the hands of the people. The techniques, on the other hand, are available to all, and we still need to learn and practice the skills of public speaking. The tools can’t do it for us.

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Small Business Best Practices for 2010

Susan L. Reid has an article for Financially Preparing Small Business Owners for 2010 at the American Express OPEN Forum.

The first two ideas are to hire a business coach and focus on the near-term. I believe that both of these are fantastic ideas. I use a local free service via the University of New Hampshire Business School for business coaching and I have found their assistance to be invaluable.

Focusing your efforts and thinking on the near-term is also very good advice. The important thing is going to be to get to the end of the year “in the black”. The results of the 2010 mid-term elections in the US are going to be anybody’s guess right up until November, so small business owners need to focus on being prepared for just about anything.

The third idea, I believe, warrants even more discussion.

3. Reinvent your business.

2010 will be the year when you will have to reinvent yourself and your business. The world is not the same world you inhabited just a few years ago. Don’t get caught up in thinking that, once the economy settles, we’ll all be returning to the way things were. There is no going backward. And, honestly, even if you could, would you?

To respond to events, do something new and innovative. Something other people would not expect you to do. The old way of doing things doesn’t apply any more. So be brave and try something new in your life and business.

While the next 12 months will bring new challenges, look forward to more signs of recovery in the upcoming months while, at the same time, putting into place a plan for your business that will weather a double-dip if and when one should occur.

How can you re-invent your business? I can think of at least two examples:

Turn a service into a product

If your small business is a service of some sort, turn part of it into a resource that your customers can purchase. For example, perhaps an bookkeeper manages the accounts of some specialty firms and has created spreadsheets with all sorts of custom templates and macros. One of these may be applicable to other businesses. These potential customers may not be able to afford your ongoing bookkeeping services, but they may be interested in purchasing the accounting tool and doing it themselves.

In addition, you now have the opportunity to market to these customers with other products that you develop, or possibly add services in the future. Make the product once, sell it multiple times. Sell upgrades. Sell customization.

Turn a product or service into a training course

Once again we are looking at something that you can do once, convert it into a digital format, and sell it multiple times. Whatever your business I am sure that you have a set of frequently asked questions or frequently recurring situations that you must handle for your clients or customers.

Turn this FAQ resource into a training tool, using PDF or audio or video format. That is what Brad Shorr and I did with the Writing for the Web course, to teach our own clients the basic tools of do-it-yourself SEO (Search Engine Optimization). By adding this training course to our website packages we were able to cut down the amount of time spent coaching our clients on the same information over and over.

What type of small business do you have, and how can you re-invent part of it for 2010? Share in the comments.

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Rules of Thumb #30

The likeliest sources of great ideas are in the most unlikely places.

What unlikely places, or unexpected people, have produced amazing ideas for you or your business?
Share in the Comments.

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