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The personal weblog of Stephen P Smith

Posts Tagged ‘relationships’

Thoughts on Cognitive Surplus

cognitive-surplus-book-review-clay-shirky

Cognitive Surplus by Clay Shirky

I purchased this book on 12 June, and started reading it shortly thereafter. It is an amazing book, a thorough and well-though-out expansion of the ideas in this presentation by Shirky (Link to Clay Shirky on Cognitive Surplus). He has been thinking about this for a couple of years and it shows.

Means, Motive, Opportunity and the Current Economic Crisis

Cognitive Surplus is the term Shirky uses for our free time, or the time that we are not spending making a living. In this book Shirky describes the history of cognitive surplus and the massive potential for its use and development.

Shirky describes the background of events and technological developments that have allowed humans to spend less time doing the things they need to do to survive – the creation of “free time”.

Before the invention of television people used a great deal of this time for social interaction. The advent of TV, and the marketing that financed its production, pulled people away from social and group activities and into passive consumption of entertainment.

People also started to turn to TV and favored programs if they were lonely (of course they were lonely, no one gets together for ice cream socials or barn-dances any more!), with the on-screen cast replacing or standing in for their personal, real-world, social network.

As an aside, I find it interesting that TV broadcast companies are called “networks”…

Social Networks in the Internet Age

With the explosive growth of the Internet, however, we find that people still have a fundamental need to connect and share with others. Suddenly people have the opportunity to be sociable again, with an incredibly low barrier to entry. In addition people are creating and nurturing connections to other people that share very narrow interests. In the past it could be difficult for a person interested in, say, model trains, to find and interact with others that share that interest. The Internet has destroyed the barriers of geography and publicity, enabling these people to find each other easily and have conversations, create relationships, and share their experiences.

Today it is only a matter of investing a few minutes in searching Google (or Flickr or Facebook or Twitter…) to find others actively sharing their thoughts on any topic imaginable. This is having a revolutionary impact on the use of free time, the active employment of our cognitive surplus, because people really do want to share, to collaborate, to create things.

Two Thousand Wikipedias

One of the most amazing examples of the potential of applying our cognitive surplus to something other than TV involves the collaborative effort that is Wikipedia. According to an estimate, Wikipedia represents the result of the application of about 100 million hours of human thought. To give that some context, 100 million hours is about 50 thousand full-time jobs lasting one year. All of it is contributed by volunteers for free. In their spare time, putting their cognitive surplus to good use.

Sure“, you might say, “but how much free time, this cognitive surplus, is there anyway?”

Well, Americans watch 200 billion hours of television each year, or the equivalent of two thousand Wikipedia projects. Think about that for a minute…

Imagine if even a fraction of that passive consumption of TV could be re-directed toward something productive. It makes me feel guilty about the one evening a week that I spend in front of the TV with my Lovely Bride.

Moving Away from TV

Recent studies indicate that for the first time ever there are groups of young people that are actually watching less TV than their elders. I would be willing to bet that these groups probably fall into fairly specific demographics: 20-something, early adopters of technology, largely self-educated (learning more in their free time than they do in “lowest-common-denominator public schools), web-savvy, and completely uninterested in getting a “job” and working for The Man. I say this because in this time of recession where about 1 in 6 people are out of work, creating your own stimulus is undeniably attractive.

In my own experience I know half a dozen young people like this that are preparing to start their own business. They work hard and don’t watch TV. One young man I know doesn’t even own a TV, but he does have a computer and a great idea for a business.

Means, Motive, Opportunity

So here we are, faced with economic uncertainty, a depressed economy, and an amazing asset – our collective cognitive surplus – sitting idly by watching “Real Housewives of New Jersey“. Couldn’t we put this asset to better use? Shouldn’t we? Is it not a moral imperative? Perhaps not, but I think that we should all be putting at least one hour a week into creating something amazing. And remember, amazing is what you say it is.

Here are some ideas to get you started:

  • Learn something – Read a book, take a class, go online, whatever, but learn something new. How to paint with watercolors, how to tie a fly, how to create YouTube videos to promote your business.
  • Make something - Create a new product or service for your business, or an online store.
  • Teach something to another person – Could your neighbors or co-workers benefit from learning about something that you know how to do? Drag them away from their TVs too, and share your knowledge.

What are your thoughts on how to use your own cognitive surplus? Please share in the Comments.

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Learn How to Use the Sales Funnel from this Experience

Justin McCullough at Leader 4 Hire shares a recent experience with a newsletter and a sales push: A Failed Sales Push by Chris Brogan and How You Can Do Better.

This is a detailed look at trust, marketing, and execution on an online sales push from some of the biggest names in Social Media – the good and the bad and how you can learn and apply this to your sales and marketing efforts.

Follow every bit of this through (except the last part) and you will succeed in your next email sales push. The sections I call “What’s Happening Here” should provide the key elements for you to model in your online campaign and sales efforts.

Nearly everything here is actually a success story other than the fifth area below.
First – Chris Brogan eNewsletter

Subject line of email from Chris: “Email marketing and the folks at Blue Sky Factory

This is a great little sales piece from Chris. It clearly identifies his role in the email, why I (we) received it and who it benefits and why. On top of that, a nice bit of positioning and display of influence by offering an exclusive ebook download and discount to use Blue Sky Factory as a benefit to loyalty with Chris. Well done. This is the right sort of email marketing and who would expect less from Chris?

McCullough goes on to analyze the components of the newsletter, the links and sales pages, and the offers that are made. Pay attention to his description of how “marketing information” is captured when he has an opportunity to download a free e-book.

The big lesson in e-mail marketing

picture of woman holding business cardThe email marketing campaign that McCullough details is a good one, executed well, until the the final part – where Sales and Customer Service fail mightily. I urge you to read the entire post, and the comments – they are a textbook example of how to manage a situation like this. Before you go, however, consider this:

No matter how good your email marketing program is – no matter how professional your copy or how well-structured your subsequent contacts – the ultimate success of your sales effort rests with the structure and performance of your company, your customer representatives and your salespeople.

Read the whole thing here: A Failed Sales Push by Chris Brogan and How You Can Do Better.

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Thanksgiving and Thankfulness

“Thanksgiving is a typically American holiday…The lavish meal is a symbol of the fact that abundant consumption is the result and reward of production.” ~Ayn Rand

This year on Thanksgiving day I would like to express my thankfulness for my lovely bride, my family and friends, and my readers that have made this blog such a success.

I am also thankful that my wife found a good job in New Hampshire, in a great little town. One year ago today we were in Lacrosse, WI for my little sister’s wedding, in the first leg of a long journey of self-discovery and exploration. Some might call it a vacation, or a sabbatical, whatever – it was fun and brought us closer together.

I am looking forward to an even better year in 2010, as my new job as a restaurant manager develops ( I am creating some cool content for a new e-book for that industry). I am looking forward to getting more focused on some personal development, especially in being healthier. This winter is going to be awesome.

Norman Rockwell - Freedom From Want

God bless all of you.

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Book Review: Trust Agents by Chris Brogan & Julien Smith

Let me start with this: I met these gentlemen in May of 2008 at SOBCon and they are two of the most knowledgeable and sincere people that I have encountered. I really didn’t know who they were or what they did, but I have sure learned a lot from them since then.


In fact, I have spent about 3 years learning about what is in this book:

You need to go to Amazon and order this book right now. It’s okay, I’ll wait.

This book is a complete course in how to do business online in today’s world. There is quite a bit of buzz about this book, it is a NY Times best-seller after all. But that is not why I want you to go out and buy it, or why I gush a little about how cool Chris and Julien are. No, the reason is that you can save yourself a lot of time and effort learning the things that I learned the hard way – reading lots and lots of blog posts and e-books and whatever else I could get my hands on.

Trust Agents – Find out what Social Media is really all about

Chris and Julien have put together a reference book and instruction manual for gaining the background and skills that you need to bring your business into the world of Web 2.0 and beyond. To quote from the introduction:

Trust Agents is the answer to the question,”What do I do now?” It is full of actionable information, supported by research and strategies, studies, and an explanation of the thought process behind what we do on the web. We love all the great “idea” books out there, and we do have lots of ideas packed in here as starting points. In addition to these, we give you actionable tasks that you can execute.”

Ideas and actionable tasks for business

The book starts off with a couple of stories about building trust, social capital, and the state of media today (and this will probably be the only business book you read this year that has stories about mobsters and student loans). Basic Social Media Literacy, followed by an in-depth explanation of what they call the six principles of trust agents.

Now, since this is a review and not a summary, I am just going to tell you about one of these principles:

The Archimedes Effect

This is my favorite, primarily because it is about leverage, a word that lots of marketing people hate to use. Which is too bad, because – even though it may be badly overused, it is the best word to describe the effect.

“Everyone uses leverage every day: Business owners hire employees so that their business can do more; people use technology such as cars to help them get to work faster; companies have systems that allow them to be more efficient. Yet millions use the Web every day and ignore how best to use the tools at their disposal to bring the greatest benefit.”

This chapter has page after page of examples on using leverage to increase the power of your online (and offline) efforts:

  • Build on one success to fuel another
  • Arbitrage and Pay Per Click advertising
  • Applying these principles for online gaming and business
  • Building your network and strengthening relationships
  • Create your own niche
  • Using your time effectively – delegate
  • Get creative with your business marketing, be bold
  • Protect your community

If you can’t find something in this chapter to apply to your business, well, it’s likely that one of your competitors will. Guess what happens then?

Buy Trust Agents at Amazon, now.

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