Valeria Maltoni has a brilliant post inCreating the Desire for News
Creating desire is equivalent to creating demand. If there is one lesson in new media and our life online, it is that time and time over we go back to the places where we find value, we refer them to our network, we are more likely to become involved with those spaces, the people in them, and the services and products they talk about.
Are we still not making good use of the depth, that third dimension of the Web that opens us through links? How about mapping the user experience? Do we connect the dots? What are the longstanding facts behind your product’s story? How do you get to the product in the first place? We are fascinated by the exploration of the journey, aren’t we? Is the community involvement ready for that part we don’t know about?
In talking with an experienced technology product development professional recently, we were saying that no new technology product works perfectly on day one. The beta phase, the moment when the product is released, is when we start the real development.
Her post is inspired by this one at Newsless: The 3 key parts of news stories you usually don’t get
I’ve come to the conclusion that there are four key parts to news stories, and we typically only get one of them, even though journalists possess all four, and the other three are arguably more important.
Note that when I say “news stories,” I mean an ongoing news topic, such as “health reform,” not a particular article. In fact, health reform’s been on my mind a lot recently, so perhaps it’s a good subject to help illustrate what I mean. I’ll start with the part of most news stories we get in spades:
WHAT WE GET: What just happened
Take a look at this Washington Post topic page on health reform. As I write, it includes a list of headlines signaling recent events in the health-care debate: several Democrats called the public plan essential, key senators are pushing cooperatives as an alternative, patients want more transparency on doctors’ links to Pharma, etc.
This stuff is what most news organizations consider the foundation of journalism: the news. To the extent that any of the other parts of a news story get traction, they must fit into a structure where the news is the main attraction.
Of course, this is also the most ephemeral piece of a news story. … By October, this story will lose most of its present meaning.
Known Unknowns and Unknown Unknowns
Both writes discuss the very important parts that are missing from news stories of today: transparency and honesty. I have maintained for years that the big, corporate news orgs have willingly gone off the rails of objectivity while pretending to be objective and mainstream. Now don’t get me wrong, I enjoy my biased look at the news just like anybody else. The difference is that I know my news source is biased, I know which way they are biased, and I accept their reportage in that context. I also go looking for other perspectives on the issue at hand, especially if it is a complex one.
Matt points out what is, in my opinion, the biggest weakness in modern journalism – and simultaneously the reason for the financial collapse of print news – WHAT WE MISS (2): How journalists know what they know.
This is a component of every news story that journalists tend not to provide for two reasons: 1) explaining how we get information disrupts our institutional authority and 2) we think it makes stories less interesting.
I think both assumptions are wrongheaded. Understanding how a news story came together is often a vital part of both understanding and enjoying that story.
I agree with Matt, and I will tell you why. Take a look at this: (Ridiculously funny movie, BTW)

This DVD comes with two discs, the movie itself on the first and on the second, commentary, behind the scenes footage, and bloopers. “So what?!?” I can hear you now, “They’ve been doing this for years.” Of course they have. Because the studios have learned a lesson that journalism hasn’t. People like stories, especially the ‘behind-the-scenes’ stuff. They also like to see mistakes, out-takes, and generally embarrassing moments captured forever on film.
But, Journalism is Serious Business
So are movies. The movie industry is a multi-billion dollar enterprise. An enterprise that once thought it might get destroyed by home video. So, rather than sit around waiting for extinction, the studios embraced video, started pushing small, not-likely-to-be-successful movies straight to video and offering special features with theatric releases. ( I know that I am simplifying things a bit here, it’s an illustration.)
This is part of the solution for journalism, especially online journalism, where news stories that get 2 minutes on TV or a couple of column-inches in the paper can be updated, expanded, and crowd-sourced via comments. Good journalists that are also good writers, good listeners, can create conversations with their readers – creating a place where readers would willingly pay to go in order to get the ‘behind-the-scenes’ skinny on a story that interests them.
Keep “News” free, Sell the Backstory
Imagine this scenario as a news item:
Work-at-home-Mom Has Bad Experience with Major Appliance
An area woman had some difficulty with her washing machine recently. A brand new machine that retails for over $1,000 broke down quite soon after she brought it home and it took more than three weeks and multiple visits from repair personnel to get it running again.
The unfortunate woman, Heather Armstrong, had a very difficult time with customer service which she wrote about in detail on her blog (personal online journal) and on Twitter (a text-messaging site where people write about what they are having for lunch). Luckily, a customer service representative from a rival company (@BOSCHAPPLIANCES) contacted Armstrong and offered to replace her old Maytag washer with a brand new machine of her choice.
As the old machine had (finally) been fixed, Armstrong convinced the Bosch rep to donate the new machine to a local charity.
You can read more about Armstrong’s experience here (subscription required).
Of course, I’m no journalist, what do I know. I think that a short, stubby article on a “news story” could be used to draw people in as subscribers. Paying subscribers. Or not. What do you think? Leave a comment.
